![]() In the case of business-critical services, response rates can be negatively impacted. Lack of service visibility can result in inconsistencies. The rapid advancements and added technologies can be hard for IT teams to balance between each business service and system. The real challenge here is accelerating the service delivery process while ensuring quality. This led to a radical rise in scalable IT infrastructure and increased demand for robust operational management. Enterprises have a strong interest in digital transformation to drive efficiency and add technologies such as voice assistants, IoT, blockchain, and, DevOps. IT departments have a broad view of business services and infrastructure, by mapping one with the other. ServiceNow offers ITOM module, to drive efficient IT operational efficiency at optimal costs and avoid service outages and Challenges in IT Operations Management This is where the need for IT operations management comes in. This requires a significant rise in IT infrastructure resulting in new challenges for the IT department to monitor, secure, manage and gain visibility into the IT services and infrastructure, while fast-tracking service delivery and avoiding service outages. Digital transformation is a must for businesses to stay relevant in this digitally empowered competitive environment.
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